To ensure that our products are culturally sensitive, culturally relevant, and disruptive to structural racism, we need to design them with specific underserved groups in mind. We are UX focused but all professionals are welcomed. It has sub-disciplines that address the entire process from research to ui development. The purpose of the UX researcher (also referred to as “user researcher” or “design researcher”) is to unearth human insights in order to guide the application of design. Hope for the future. User Experience is a multi-faceted discipline that is focused on how users interact with and use products and services of any kind. Returning to CRT, the aim is to redistribute power and decision making. For example, W.E.B. Facebook app and Instagram have created a number of efforts to understand and address racial injustice, all of which focus on the long term. Progress. Here’s a research question to close: How might the experience of Black users improve if we actively addressed the way racism permeates our research structures and practices? DBUX is an organization dedicated to the development of urban professionals in UX and Tech industries. But without the institutional will, resources, training, and incentives required to sustain this critical research, these efforts won’t last. Our contributions will ensure our place within Dallas and national tech culture. Challenge. Facebook Research is working to enhance collaboration with policy stakeholders to make sure we can conduct inclusive research that highlights and addresses the unique experience of Black people, and that those insights can ultimately shape policy. Finally, Facebook’s Racial Justice Research Council will help UX researchers from across the company learn about critical racial justice issues, share best practices, and align racial justice research efforts with related company-wide initiatives. Dallas Black UX is a unique affinity group and organization. Hope for the future. It is today that our best work can be done and not some future day or future year. How can companies ensure that sensitive data is kept private? The field of UX research is no exception. Although many view research as an objective science, lived experiences are an active and important research component. Ensuring that samples include Black users — and, more broadly, BIPOC — introduces a host of policy questions: How should companies ask about racial identity? Dallas Black UX is a unique affinity group and organization. Establishing initiatives that explicitly address racial injustice is the first step. Recently, Facebook app and Instagram introduced products and features designed to lift Black voices and help raise awareness about Juneteenth. Challenge. This fully stacked product team will include UX researchers with extensive experience using research for racial justice. This focus will help create a safer, more supportive environment and allow deeper cultural expression. Next, we must ensure that the best practices generated by the researchers involved in them are centralized, and that other UX researchers adopt justice-oriented research. User research consists of a variety of techniques used to determine the needs, wants, and behaviors of users. User research needs a better model for centering Black experiences while honoring our commitment to our community’s privacy and safety. Do different research methods require different policies related to collecting and analyzing data on racial identity? As a discipline, we should start revisiting our current policies around how our products are impacting BIPOC communities and identify best practices for researchers when they conduct user research. Our hope is that surfacing this topic will lead to systemic change and, ultimately, improve the lives of Black people — our fellow Black colleagues included. User experience research has played a critical role in identifying and understanding the deeply felt needs, emotions, and experiences of people as they interact with technology, systems, and products. Hope for the future. Risk mitigation for product changes also presents a unique challenge for UX researchers who strive to include perspectives specific to Black users. Du Bois, despite being a pioneer of empirical social research, is frequently left out of “founding father” conversations within the sociological discipline. UX sits squarely in the center of where business/product, development and marketing intersect within organizations. Du Bois As the renewed visibility of racial injustice has inspired so many to ask how they can work against racism, we at Facebook app and Instagram are asking ourselves the same question. When important social events or crises emerge, such as the current spotlight on racial injustice, research can help understand people’s changing needs and how product changes can improve outcomes and experiences for users in the future. Hosting ongoing training for researchers that dives into how racism has affected our knowledge base in UX research and the methods we use will help foster the kind of sustained, reflexive research practice necessary for more critical research. To begin to answer these questions, we highlight four areas of focus: fairly distributing power, addressing research policy and practices, building a sustained research agenda, and centering Black experiences. The solution is rebuilding the table, and being open to not even making decisions at a table. We are comprised of UXers, Tech & Marketing professionals; from those just starting out to seasoned award winning professionals. More concretely, this means having more Black people making decisions about what UX research looks like within the company and as a discipline. It has sub-disciplines that address the entire process from research to ui development. Black people have added great value to the user experience on social media platforms, from cultural content to social activism. What policies, practices, and knowledge structures must we question to understand and improve Black users’ experiences? Our journey is just starting and we would appreciate your support. Our hope is that the field of UX research will ask and answer this question not just for Black users but for all historically underserved populations. Research and policy have a long road ahead to ensure that we are not just elevating the same voices and under-representing Black user experiences. The fact that CRT is only recently surfacing as an important theoretical lens through which to think about UX research is another example. Hope for the future. Authors: Stacey Houston, UX Researcher at Facebook; Jamie McPike, UX Researcher at Facebook; Shruti Bhutada, UX Researcher at Facebook; Brandon Carlisle, UX Researcher at Facebook, often overlooking key contributions from scholars outside of those ideologies, 5 more Things that UX Design Should Learn from the Gaming Industry, The Idea of a Natural User Interface is Not Naturally Easy to Grasp, What we learned about doing accessibility research on the NHS website, UX Case Study: Seniors Conquer the Internet, 9 UX Myths That You Thought Were True But Are Not. DBUX was conceived as a way to support black professionals and allies in the vibrant Dallas tech scene. “Now is the accepted time, not tomorrow, not some more convenient season. According to a recent job posting by IBM, as a design researcher, you will “help provide actionable and meaningful data-driven insights that represent the voice of multiple users. Examples include the Lift Black Voices Hub on Facebook app and the Racial Justice guides on Instagram. After all, it’s embedded within the same racialized systems of exclusion that led to research focusing on the Black experience in the first place. UX sits squarely in the center of where business/product, development and marketing intersect within organizations. We are comprised of UXers, Tech & Marketing professionals; from those just starting out to seasoned award winning professionals. We have come together as Black researchers and allies from Facebook app and Instagram to highlight the role of UX research in perpetuating racism. The research questions we deem worthy of asking, for example, stem from our values. 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